Oak View Group:
Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual.
As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet.
We focus on building a diverse workforce and cultivating an inclusive workplace.
Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.
We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:
We treat each other fairly and with respect.
We act with integrity.
We have an entrepreneurial spirit.
We give back to our global community.
More information at OakViewGroup.
com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.
Overview:
A Guest Service Attendant is an on-call, per event employee who will act as primary provider of direct service to guests as they are entertained at the Iowa Events Center.
They are responsible for providing a safe environment for our guests and ensuring all service needs are met.
Guest Service Attendants will work in positions as needed including; usher, ticket taker, suite staff and door guards.
This role will pay an hourly wage of $11.
00.
For PT roles: Benefits: 401(k) savings plan and 401(k) matching.
Responsibilities:
Provide exceptional customer service and assistance to all guests
Greet and scan tickets as guests enter the building
Greet and usher guests to their seats.
Provide directional assistance to guests throughout facility
Control and monitor all access to all restricted areas for events
Provide a safe and secure environment for the Iowa Events Center
Report actual/suspected violations of IEC policies, procedures, rules or regulations to your supervisor.
Complete an incident report on a timely basis, as required
Ensure emergency exits are clear at all times, and assist guests with special needs exit safely
Act as a member of the emergency evacuation team by directing guests to emergency exits
Move around to various positions/locations as event needs
Hand out materials to guests as needed for events
Follow all event procedures and safety standards
Provide excellent customer service assistance to all clients
All other duties assigned by Guest Services Manager or Supervisor
Qualifications:
High school diploma or equivalent preferred
Must have a demonstrated ability to function in a fast paced, high-pressure environment
Customer service experience and exceptional customer service, communication skills.
Comfortable working with the public with an outgoing and friendly personality
Ability to communicate clearly and concisely in the English language
Ability to work both independently and as part of team, remaining flexible in your role
Ability to work flexible schedule including long hours, nights, weekends and holidays.
Ability to work the majority of Arena events at the Iowa Events Center.
Strengthened by our Differences.
United to Make a Difference.
:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it.
We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence.
Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
EEO:
Oak View Group is committed to equal employment opportunity.
We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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