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Posted : Tuesday, August 27, 2024 02:20 PM
Homewood Suites by Hilton DSM Airport is looking for their new team members.
*Benefits:* * _Very Competitive Pay_ * _Health Insurance Coverage_ * _Room for Growth_ * _Team Member Travel Discounts_ *Description:* As a Front Desk Associate, you are responsible for providing our guests with the highest level of service possible in an efficient, courteous and professional manner while assisting them with the check-in and check-out process and assisting with travel and/or activity arrangements.
*When will I be working?* This position requires working in shifts.
We are currently hiring full-time/part-time associates who are willing to work morning/evening/night shifts.
The shift hours are 8a - 3p, 3p - 10p, and 10p - 8a.
*What will I be doing?* Key responsibilities of a Front Desk Associate include: * Checking guests in and out of the hotel in an efficient, courteous, and professional manner * Ensuring that special requests are noted and fulfilled * Communicating with all departments regarding in house VIPs and any special requests/needs * Promoting and selling special hotel programs, special rate packages, and upgrades when appropriate * Informing guests of hotel services, features and room amenities * Providing information and/or answering questions about local area attractions and things to do * Assisting guests with travel and activity arrangements prior to their arrival * Coordinating all guest requests for special arrangements or services in a courteous and efficient manner * Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
* Managing and resolving all guest complaints and compliments in a professional and courteous manner * Maintaining an up to date working knowledge of all property amenities as well as any special events * Closing and securing the property at the end of the business day * Performing closing paperwork duties including, but not limited to, auditing all charges and postings, reconciling daily activity, and closing all accounts in preparation for the new business day *Job Requirements* The ideal Guest Service Representative candidate will preferably have at least one year of Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment.
We are looking for positive, upbeat individuals who can deliver total guest satisfaction.
The minimum qualifications for this position are: * Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice * Ability to read, comprehend and write simple instructions and/or short correspondence and memos * Ability to handle stressful situations in a calm, professional manner * Pleasant telephone demeanor * Must have the ability to work a varied schedule that may include evenings, nights, and weekends What are we looking for? Values: * Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability Job Types: Full-time, Part-time Pay: $13.
00 - $16.
00 per hour Expected hours: 20 – 40 per week Benefits: * Employee discount * Flexible schedule * Health insurance * Paid time off Schedule: * 8 hour shift * Day shift * Every weekend * Monday to Friday * Morning shift * Night shift * Weekends as needed Work setting: * In-person Application Question(s): * What about the role excites you and motivated you to apply? Please describe your interest in working with us? * Please describe in 1-2 sentences.
How is your previous experience relevant to this role? Why are you a good fit for this job? * The position requires to work in shifts.
Morning, Evening and Nights.
Which shifts are you comfortable working? * The hotel business is 7 days a week operation.
Which day(s) of the week are you NOT available to work? * What is your expected salary range? Education: * High school or equivalent (Preferred) Experience: * Customer service: 3 years (Preferred) * Prior Hotel Front Desk: 1 year (Preferred) Work Location: In person
*Benefits:* * _Very Competitive Pay_ * _Health Insurance Coverage_ * _Room for Growth_ * _Team Member Travel Discounts_ *Description:* As a Front Desk Associate, you are responsible for providing our guests with the highest level of service possible in an efficient, courteous and professional manner while assisting them with the check-in and check-out process and assisting with travel and/or activity arrangements.
*When will I be working?* This position requires working in shifts.
We are currently hiring full-time/part-time associates who are willing to work morning/evening/night shifts.
The shift hours are 8a - 3p, 3p - 10p, and 10p - 8a.
*What will I be doing?* Key responsibilities of a Front Desk Associate include: * Checking guests in and out of the hotel in an efficient, courteous, and professional manner * Ensuring that special requests are noted and fulfilled * Communicating with all departments regarding in house VIPs and any special requests/needs * Promoting and selling special hotel programs, special rate packages, and upgrades when appropriate * Informing guests of hotel services, features and room amenities * Providing information and/or answering questions about local area attractions and things to do * Assisting guests with travel and activity arrangements prior to their arrival * Coordinating all guest requests for special arrangements or services in a courteous and efficient manner * Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
* Managing and resolving all guest complaints and compliments in a professional and courteous manner * Maintaining an up to date working knowledge of all property amenities as well as any special events * Closing and securing the property at the end of the business day * Performing closing paperwork duties including, but not limited to, auditing all charges and postings, reconciling daily activity, and closing all accounts in preparation for the new business day *Job Requirements* The ideal Guest Service Representative candidate will preferably have at least one year of Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment.
We are looking for positive, upbeat individuals who can deliver total guest satisfaction.
The minimum qualifications for this position are: * Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice * Ability to read, comprehend and write simple instructions and/or short correspondence and memos * Ability to handle stressful situations in a calm, professional manner * Pleasant telephone demeanor * Must have the ability to work a varied schedule that may include evenings, nights, and weekends What are we looking for? Values: * Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability Job Types: Full-time, Part-time Pay: $13.
00 - $16.
00 per hour Expected hours: 20 – 40 per week Benefits: * Employee discount * Flexible schedule * Health insurance * Paid time off Schedule: * 8 hour shift * Day shift * Every weekend * Monday to Friday * Morning shift * Night shift * Weekends as needed Work setting: * In-person Application Question(s): * What about the role excites you and motivated you to apply? Please describe your interest in working with us? * Please describe in 1-2 sentences.
How is your previous experience relevant to this role? Why are you a good fit for this job? * The position requires to work in shifts.
Morning, Evening and Nights.
Which shifts are you comfortable working? * The hotel business is 7 days a week operation.
Which day(s) of the week are you NOT available to work? * What is your expected salary range? Education: * High school or equivalent (Preferred) Experience: * Customer service: 3 years (Preferred) * Prior Hotel Front Desk: 1 year (Preferred) Work Location: In person
• Phone : NA
• Location : 7201 SW 22nd Street, Des Moines, IA
• Post ID: 9120213330
