*Overview*:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world.
Our client is the brand name of Deere & Company, an American corporation that manufactures agricultural machinery, heavy equipment, forestry machinery, diesel engines, drivetrains used in heavy equipment, and lawn care equipment.
*JobDescription* :
* Provides information/solutions as frontline support to channel partners/customers/Company personnel on product related inquiries on moderately complex policies, issues and concerns to optimize customer satisfaction and retention.
(Note that products may include parts, whole goods or product related services.
)
*Duties*:
* Provides responses and/or solutions to customer, dealers, and/or Company personnel inquiries concerning problems and concerns of a moderately complex level.
* Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility.
* Distributes additional product/service/policy information to customers, dealers, and client personnel.
* Develops common solutions to problems with team members to maintain required service levels.
* Maintains the accuracy and availability of customer related information on-line
* Assists in the promotion of client products/services/programs through special program offerings, special mailings and pro-active user contact.
* Negotiates with customers, dealers and company personnel to provide the proper policy execution and adequate resolution.
*Onboarding Attendance Policy*:
* Contingent employees within their training period (about 5-7 weeks of employment) are not eligible to take any time off.
* Unexcused absences and/or tardiness during training and mentoring days could result in immediate termination.
* To determine if an absence is excused work with your direct supervisor.
*Ideal candidates should have:*
* Call Center experience
* Fluent in Portuguese and English
* 6+ months experience with customer service / support experience
* Efficient researching / troubleshooting skills
* Excellent written and verbal communication skills
* Speak with confidence
* Proficiency with Microsoft Office products - especially Teams and Outlook
* Willing to work occasional overtime and holidays
* Solid work history and proven dependability
* Reliable at home internet and a distraction free workplace
* This position offers a retention bonus after 6, 12, and 18 months of employment
* This position offers pay increases based on 6, 12, and 24 months of employment.
* Candidate must be able to work any 8 hour shift within the 7am-7pm support window.
* Hybrid schedule includes a minimum of 2 days onsite (Client Financial) / 3 days offsite (at home)
* Tuesdays are required onsite; with either Wed/Thurs as preferred additional onsite day
* Limited travel to nearby Des Moines Works for a factory tour and to nearby Jensen Farms approximately twice a year
*Candidates with the following skills and experience will stand out:*
* Knowledge of agriculture, turf (mowers) and utility vehicles.
* Prior work experience in Agriculture or Technology dealer channels.
* Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline.
*TekWissen® Group is an equal opportunity employer supporting workforce diversity.
*
Job Types: Full-time, Contract
Pay: $16.
00 - $18.
00 per hour
Work setting:
* Hybrid work
Ability to Relocate:
* Urbandale, IA 50322: Relocate before starting work (Required)
Work Location: Hybrid remote in Urbandale, IA 50322
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