Description:
Front Desk/Guest Service Representative
If you enjoy being a part of a team, are hard-working, have a positive -can do attitude and strive to deliver exceptional customer service each day, we welcome for you to join our team.
Must be available evenings, weekends and holidays.
The primary responsibility of our Guest Service Representative is to deliver excellent customer service while interacting with guests during the check-in and check-out procedure.
The essential functions of a Guest Service Representative position include:
Performing the check-in and check-out process
Answer all incoming and in-house phone calls
Assist callers with making and/or changing reservations
Assist all guests as necessary to ensure a positive experience
Ability to work while standing for extended periods of time.
Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction
Requirements:
Candidates must possess the following knowledge, skills, and abilities:
Great attention to detail
Excellent knowledge of local attractions and entertainment venues
Considerable knowledge of computer systems for registration, reservations and backup systems
Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
Ability to read, write, speak and understand the English language to communicate with employees and guests
Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts
BENEFITS: Competitive Wages, PTO, Hotel Discounts, Bonus Plan, holiday pay and much more!
Education/Experience
Comparable hotel size and scope of experience preferred
Note: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.