Contact Us Representative/Collections and Compliance

Job Title: Contact Us Representative/Collections and Compliance Job Summary: The Contact Us representative works directly with consumers, attorneys and authorized parties via our Contact Us website.
The representative is accountable for accessing and acting upon e-mails sent to the firm via its “Contact Us” and related e-mail in-boxes, with the goal of responding to e-mails, or forwarding with instructions within pre-determined turn around times depending on the type of email.
The representative will use both template and Ad Hoc email forms for all communications.
Primary responsibilities and duties: Daily monitoring of the: Contact Us email box Power of Attorney (POA) email box Pleadings email box Settlements email box Accurately respond to consumer/attorney e-mails in a timely fashion Accurately document the firms system of record (CLS) Provide sent and received emails to designated firm staff as required Requires the ability to exercise discretion and independent judgment.
Ability to resolve files and maximize collection opportunities.
Minimal Job Qualifications and Requirements: Collections experience is a plus Expert knowledge of all applicable Federal and State collection laws Ability to accurately type 40 words per minute Strong written and oral communication skills is a must Above average spelling and grammar Must be able to read and understand written communications from consumers and attorneys Demonstrated ability to think independently and use good judgment Fundamental knowledge of Microsoft Office Products Analytical problem solving skills Understand Company and Client policies and procedures to ensure files are documented properly.
Detail orientated with the ability to understand multiple systems.
Education/Experience: High School diploma Above average computer skills.
College is a plus Must have three years or more experience in the following: call center quality assurance or operations, collections, customer service, banking or business related fields.