Job Description, Goodwin Tucker Group
Title: Billing Specialist Department: Billing
Reports to: Controller Supervises: N/A
FLSA status: Non-exempt
Expectations for all employees
This position is expected to support the organization’s mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect of co-workers, customers, and vendors, accountability and ownership.
Job Summary: This position is responsible for processing all non-warranty service tickets; extensive data entry, posting, proofing and printing of generated invoices.
Essential Functions:
40-hour week; overtime may be required and must have supervisor approval.
Extensive, proficient and accurate ten (10) key and data entry of work orders into company VMS software system.
Proof, print and post batches of invoices daily; preparation of invoices to be mailed.
Use of personal computer and operate company VMS software and MS Office components regularly.
Operate standard office equipment such as fax, scanner, copier, calculator, telephone, etc.
Retrieve and file invoices as needed.
Monitor completed service tickets within assigned region to accomplish timely invoicing for customers.
Responsible for tracking down technician info as related to job service tickets.
Uses sound judgment and exercises tact and discretion in communication via invoices and intra company communications.
Additional Duties:
Maintain excellent customer relations via customer service.
Interact with technicians via paperwork follow-up
Participate in office trainings and meetings; assist in the housekeeping duties of the department/office; assist with parts inventory when needed.
Understands and follows company procedural manual and safety rules.
Other duties as assigned
Minimum Qualifications:
Minimum 1 year concurrent office experience AND 1 year concurrent office accounting experience.
Good data entry and typing skills.
Good typing and proofreading skills.
Demonstrable experience in operating computer software programs (MS Office & accounting software) and standard office equipment.
Excellent grammar, verbal, and written communication skills required.
Good organizational and time management skills.
Motivated, outgoing, self-starter able to follow through on duties and assignments with minimal supervision with the ability to work independently or as a team player; able to prioritize and manage multiple projects
Excellent customer service; should have mature personality and be able to relate well to customers and other employees and their concerns; also must possess the ability to concentrate, handle pressure, meet deadlines, maintain positive attitude under stress and pay attention to detail
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