Collections Specialist

Fully remote or a hybrid schedule may be considered for the right candidate! The home office is located in West Des Moines, IA.
Ideal hours would be 10:30 a.
m.
- 7 p.
m.
Bilingual a plus! Hourly rate = Starting at $22 hourly + up to 7.
5% monthly incentive pay after first 90 days.
JOB SUMMARY This position is responsible for all aspects of collections, resolving customer billing problems and reducing delinquency.
RESPONSIBILITIES Respond to customer inquiries.
Handle collection accounts with speed and accuracy while maintaining professionalism Complete collection phone calls to meet required performance standards Meet and strive to exceed prescribed performance metrics Confirm and / or negotiate payment arrangements Research any customer account discrepancies Maintain established objectives for delinquency, repossessions, and net losses.
Stay informed of any changes to policies and procedures Must maintain strict confidentiality Willing to work flexible schedules, weekends, and holidays as necessary in order to meet business needs Escalate more complex or difficult issues to their Team Leader Ability to make recommendations to Team Leader on unique collection cases QUALIFICATIONS Associate or Bachelor’s degree in a related or comparable field preferred.
An equivalent combination of education and experience may be considered A minimum of 2 years’ experience in a collections position KNOWLEDGE AND SKILLS Knowledge and experience in Collections with reference to legal restrictions Knowledge of the credit and financial industry Good communication skills – both written and verbal Superior time management and organizational skills Critical thinking, ability to make sound decisions, good negotiation skills, problem solver